Terms of Service & rental agreement.

Last updated: June 23, 2026. You agree to these Terms when you check the agreement box and pay your deposit at booking. You also agree by submitting a quote or reservation request or by accepting delivery of Equipment. If you book on behalf of someone else or an organization, you confirm you are authorized to accept these Terms for them.

These Terms of Service (“Terms”) govern your use of opaleventservices.com (the “Site”) and the rental of equipment and related services from Opal Event Services LLC, a Hard Carbon Group company(“Opal,” “we,” “us,” or “our”).

1. Who we are and what we do

Opal is an event-rental company based on Florida's Suncoast. We rent equipment — tables, chairs, cocktail tables, bars, pop-up shade, yard games, and related items (the “Equipment”) — and provide delivery, optional setup and breakdown, and pickup (together, the “Services”). We are not event planners, coordinators, caterers, or staffing providers, and we do not operate the Equipment during your event.

Our core service area is Sarasota and Manatee counties, with delivery further afield for qualifying events. Our gear is based in Osprey, Florida.

2. Quotes, estimates, and pricing

• A quote is an estimate, not a contract. Quotes generated on the Site or saved as a PDF are launch planning estimates. Pricing, availability, taxes, delivery, and any surcharges are confirmed by Opal in a final written quote before any payment is processed.
• Quote validity. A saved quote is honored for 14 days from the date it was saved, unless we tell you otherwise. After that, pricing and availability may change.
• How pricing works. Equipment is priced per item, per day. Each additional rental day is billed at a reduced rate (currently 50% of the daily rate), up to a multi-day maximum (currently 3.5× the one-day rate). The rental period is inclusive: a same-day drop-off and pickup counts as one day, and each later pickup day adds one.
• What's not included in the estimate. Sales tax is added in your final quote. Surcharges may apply for circumstances such as long carries, gated or restricted access, stairs or elevators, difficult terrain, or after-hours delivery or pickup; these are identified and confirmed in your final quote.
• Order minimum.Local delivery requires a minimum rental subtotal (currently $150). Smaller orders may qualify for will-call pickup where available — ask us.

3. Booking and the deposit

• A request is not a booking. Submitting the quote or contact form sends us a request. Your date is not reserved and nothing is charged until we confirm availability and the final quote with you, you accept these Terms, and you pay the deposit.
• Deposit. A 25% deposit reserves your date and lets us secure and prepare the Equipment for your event. The deposit is non-refundable. Your reservation is confirmed once we receive it.
• Balance. The remaining 75% balance is due 7 days before your drop-off date and may be charged to the payment method on file. We may decline to deliver if the balance is unpaid.
• How you accept. At checkout you confirm that you have read and agree to these Terms before you pay your deposit. Checking that box and paying your deposit is your electronic signature to these Terms and the rental agreement.

4. Payment and taxes

• Card on file. Payments are processed securely through our third-party payment processor, and a valid payment method is kept on file for your reservation. You authorize us to charge that payment method for the deposit, the balance, and any other amounts you owe under these Terms (including the damage, loss, cleaning, and late-return charges described in Section 9).
• All prices are in U.S. dollars and exclusive of applicable sales and other taxes, which are added to your final quote and invoice.
• Returned payments, chargebacks, or failed charges may incur reasonable fees and may result in cancellation of your reservation.

5. Changes, cancellations, and rescheduling

• Changes. You may request changes to your order (item counts, add-ons, or the rental window) before your event. We will accommodate changes subject to availability; changes may adjust your total, deposit, and delivery fee.
• Cancellation by you.Your 25% deposit is non-refundable — it holds your date and reserves your Equipment. Because your balance is not due until 7 days before your drop-off date, if you cancel before then you forfeit only the deposit and owe nothing further. Once you are inside that final 7-day window and the balance is due or paid, your reservation is final and amounts paid are non-refundable.
• Rescheduling. If you need to move your event, we will transfer your deposit in full to a new mutually agreed date within 12 months, at no charge, for one reschedule, provided you request it at least 7 days before your original drop-off date and the new date is available. Additional reschedules may be treated as a cancellation and re-booking.
• Weather.A forecast is not a cancellation. If severe weather affects your event, see Section 11 — you may be eligible for a 12-month credit rather than a refund.

6. Delivery, access, and pickup

Delivery fee. Delivery is quoted by distance from our base in Osprey, FL:

• Access. You must provide safe, reasonable, and lawful access to the delivery and pickup location, including any gate codes, parking, permits, or permissions required. We confirm access details with you before your date.
• Delivery window. We deliver within an agreed window and set Equipment in the location you designate, provided it is reasonably accessible and ready (cleared, level, and free of hazards). If the site is not ready or accessible, we are not responsible for resulting delays, and additional fees or a return trip charge may apply.
• Underground utilities and surfaces. You are responsible for identifying sprinkler lines, septic systems, underground utilities, and similar features before we stake, anchor, or place Equipment. We are not liable for damage to unmarked underground installations or to surfaces beneath Equipment.
• Pickup. Equipment must be available, accessible, reasonably clean, and in the same location at the agreed pickup time. Please power down, empty, and consolidate items so they are ready for collection.
• Condition report and acceptance.At delivery we document the Equipment's condition and count with photographs, and you or your representative confirm it on site when present. Unattended delivery made at your direction, or any use of the Equipment, means you accept it in the condition documented at delivery unless you report a problem to us before use and, if you are present at delivery, within 2 hours of drop-off.

7. Setup and breakdown

• Setup and breakdown are an optional add-on on most items; some items include required setup, which is added automatically.
• Setup labor is billed as an allotment of $60 per labor-hour (1-hour minimum) and trued up to the actual on-site hours after your event.
• Celebration of Life events: setup and breakdown of basic gear is complimentary.
• If you decline optional setup, you are responsible for safe assembly, use, and takedown in accordance with any instructions we provide.

8. Your responsibilities and care of the Equipment

The Equipment remains the property of Opal at all times. From delivery until pickup, the Equipment is in your care and you agree to:

• Use the Equipment only for its intended purpose and in a safe, lawful manner, and keep it within the agreed location.
• Not move, relocate, sublet, loan, or alter the Equipment, or remove it from the event address, without our written consent.
• Supervise use of the Equipment, including by children and guests, and keep yard games, bars, staging, and shade structures attended and used as intended.
• Protect the Equipment from misuse, overloading, fire, vandalism, theft, and avoidable weather exposure, and secure or take down pop-up shade in high wind.
• Keep the Equipment reasonably clean and return it in the condition it was delivered, ordinary wear excepted.
• Report any damage, malfunction, or safety concern with the Equipment to us immediately, rather than waiting until pickup, so we can address it.
• Comply with all applicable laws, venue rules, and HOA or community regulations.

You are responsible for the Equipment, and for the conduct of your guests, for the entire rental period.

9. Damage, loss, and late returns

• Care during the rental. You are responsible for the Equipment from delivery until pickup.
• Damage and loss. You authorize the payment method on file to be charged for the actual cost of repair, cleaning, or replacement of Equipment that is damaged beyond ordinary wear, missing, lost, or stolen during the rental period. Replacement is charged at current replacement cost. We document Equipment condition with photographs at delivery and pickup, and any such charges are itemized against that record and billed to the payment method on filewithin 7 days of the post-event inspection.
• Excessive cleaning. Equipment returned excessively soiled (for example, caked mud, paint, tape residue, or food and drink that requires more than routine cleaning) may incur a reasonable cleaning fee.
• Late returns. If Equipment is not available for pickup at the agreed time for reasons within your control, additional rental days accrue at the standard daily rate per item until the Equipment is recovered.
• Ordinary wear from normal, intended use is expected and is not charged.

10. Permits, venues, and utilities

• You are responsible for obtaining any permits, licenses, or approvals your event requires and for complying with venue, park, HOA, or municipal rules, including any restrictions on anchoring, staking, noise, alcohol, or hours.
• You are responsible for confirming that the site is suitable and that adequate power and space are available for the Equipment you order.
• We may decline to install Equipment where doing so would be unsafe, unlawful, or contrary to venue rules, without refund of amounts attributable to the affected items if the issue is within your control.

11. Weather and force majeure

• A forecast is not a cancellation.Florida afternoons carry a chance of rain, and we plan for it — we will talk through timing with you in advance and strongly recommend adding pop-up shade or a tent. An event that goes ahead in ordinary rain, moved under shade or indoors, is a completed rental, and no refund or credit applies. If you cancel because weather is merely possible, the cancellation terms in Section 5 apply, not this Section.
• Severe weathermeans a National Weather Service watch or warning in effect for your event's county on your event date — tropical storm, hurricane, tornado, flood, or severe thunderstorm — or conditions we reasonably determine make delivery, setup, or use unsafe. For safety we may decline to deliver or install, may remove, or may require takedown of Equipment (such as pop-up shade), and we will not deliver into an active storm.
• If severe weather prevents your event before delivery,we will reschedule you to a mutually agreed date first. If no workable date is available, the full amount you have paid — your deposit included — is preserved as acredit valid for 12 months toward any future rental. It is not refunded in cash, but you keep 100% of its value.
• Once Equipment has been delivered, the rental has been provided; weather after that point is not refundable or creditable, and we will handle pickup as normal.
• Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including severe weather, storms, flooding, fire, government action, utility or supply failures, labor disruptions, accidents, or other emergencies. We will work with you to reschedule or to apply a credit as described above. Where Opal is unable to perform, Section 14 governs.

12. Assumption of risk, liability, and indemnification

• Assumption of risk.Some Equipment — including yard games, bars, staging, and shade structures — involves inherent risks of injury or property damage when used. You and your guests use the Equipment voluntarily and assume those risks.
• Limitation of liability. To the fullest extent permitted by law, Opal is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost enjoyment, arising out of the Equipment, the Services, or these Terms. Opal's total liability for any claim is limited to the amount you paid for the rental giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
• Indemnification.You agree to indemnify and hold harmless Opal and its members, employees, and crew from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your event, your use of the Equipment, your breach of these Terms, or the acts or omissions of you or your guests, except to the extent caused by Opal's gross negligence or willful misconduct.
• “As-is” placement. Once Equipment is delivered and accepted, you are responsible for inspecting it and reporting any defect or damage before use.

13. Insurance

Depending on your venue and event, you may be required to carry, or may wish to carry, event or homeowner's liability insurance covering the Equipment and your event. For larger events or certain venues, we may require proof of insurance or that Opal be named as an additional insured as a condition of rental.

14. Cancellation or substitution by Opal

• We may substitute Equipment of equal or greater quality and function when an item is unavailable, at no additional charge to you.
• We may cancel a reservation if you breach these Terms, if payment is not received when due, or if delivery cannot be performed safely or lawfully. If we cancel for reasons not caused by you, your sole remedy is a refund of amounts paid for Services not rendered.

15. Communications and consent

By submitting a request or providing your contact information, you agree that we may contact you by phone, text, or email about your event and your rental. Message and data rates may apply; you can opt out of non-essential messages at any time. We do not sell your information or share it for others' marketing. See our Privacy Policy.

16. Privacy

Our collection and use of your information is described in our Privacy Policy, which is incorporated into these Terms by reference.

17. Intellectual property

The Site and its content — including text, design, graphics, logos, and the Opal name and marks — are owned by Opal or its licensors and are protected by intellectual-property laws. You may not copy, reproduce, or use them without our written permission, except as needed to use the Site for its intended purpose.

18. Governing law and dispute resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms, the Equipment, or the Services will be brought exclusively in the state or federal courts located in Sarasota County, Florida, and you consent to their jurisdiction. If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.

19. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above shows the current version. The Terms in effect when you confirm your booking govern that booking. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

20. Contact us